It’s a requirement in almost every position in every business. No one enjoys it, and we all feel uncomfortable when the time comes, but delivering bad news in a productive way is one of the most important communication tests we as leaders face. It’s tough...
Connection: It is the ultimate goal of all communication. When it occurs, things change, people unite, relationships bond, and commitment grows. Business connection, personal connection - the two are often linked and each inevitably lead to the other. It’s the individual behind the business success that...
Certain words receive more than their “15 minutes of fame” and storytelling is one we hear a lot. It has become a heavily overused buzzword in the corporate space with a meaning often in the head of the beholder. Clients regularly ask us to help...
Remember when you were a kid and whether starting a new school, going on a date, or stepping into any new situation for the first time, to help you overcome your nerves your Mom or Dad would say “just be yourself….”? While possibly eliciting eye...
The popularity of TED Talks - the short and snappy presentation delivered live at TED conferences and then broadcast over every digital media imaginable – is undeniable. What began in 1984 as organizationally specific conferences held by a nonprofit group dedicated to the convergence of critical...
“We took a program on the bottom… we took it to the very top… for nine straight years… nine straight January 1 bowl games… nobody had ever done it before. Nobody has done it since. We put it on top and we maintained it. And...
Our world is becoming more global and thus, more virtual. Technology, as they say, can be a blessing and a curse, especially when it comes to communication. Communicating over the phone, for example, provides us with fewer tools to connect with our audience and make...
Here’s a 21st-century leadership challenge… long-distance leadership. Overnight the patterns and routines of your traditional leadership, communication style, and influencing tendencies are turned upside down. It quickly becomes apparent the most powerful channel for building connections and influencing changes when you cannot actually “be” with...
What you actually say when you communicate begins long before you open your mouth, and continues after you’ve finished speaking. The human face is extremely expressive - able to communicate countless emotions without saying a word. And unlike some forms of nonverbal communication, the emotions...
Facial expressions and non-verbal behaviors are among the most critical and easily perceived aspects of our communication. The topic has such depth that our Speakeasy faculty could lead a multi-day seminar on the subject alone. Before we share our learning's on how emotions affect the...